RETURN & REFUND POLICY – PAWDO.COM

At Pawdo.com, we strive to provide reliable, timely, and high-quality Print-on-Demand fulfillment services. Nevertheless, occasional issues may arise. This policy details the conditions, responsibilities, and procedures for handling return and refund requests fairly and transparently.

1. Scope ​

This policy applies to all orders fulfilled through Pawdo.com’s system. Return and refund requests are accepted only under circumstances directly resulting from:

• Production errors
• Shipping carrier issues
• Fulfillment or system-related failures

Cases not eligible for support:

• Incorrect design submissions by sellers
• Invalid or incomplete shipping addresses
• Buyer dissatisfaction with the look of the product (if printed correctly)
• Products that have been used, worn, or washed
• Incorrect product selection or product description mismatch
• Buyer changed mind or ordered incorrectly
• Tracking marked "Delivered" without carrier evidence of misdelivery

2. Submission Timeframe ​

All return/refund requests must be submitted within 60 calendar days from the fulfillment date. Requests after this period will not be processed.

3. Order Cancellation ​

• Orders can be canceled only if they have not yet entered the "Awaiting Process" stage.
• Once production has started, cancellation or modification is impossible unless automatically rejected due to invalid artwork or incorrect address.

4. Undelivered Orders / Inactive Tracking ​

Refund or replacement is supported in the following cases:

• US orders: Not delivered within 45 business days after fulfillment
• International orders: Not delivered within 60 business days after fulfillment

If tracking shows no update for an extended period, the order is considered “at risk of being lost” and eligible for support if:

• No tracking updates for 7 consecutive business days
• No response from the shipping carrier about package location
• No updates from customs

In such situations, sellers can request:

• A refund
• A replacement item

5. Orders Delivered Late (After Promised Timeframe) ​

If tracking marks an order as "Delivered" but it arrived late (after 45 business days in the US, or 60 business days internationally):

• Pawdo.com does not automatically provide refunds.

Case-by-case resolution possible if:

• Customer refused the package due to delay
• Seller refunded or canceled the order prior to tracking update
• Clear evidence of negative customer experience due to delay

6. Orders Marked “Delivered” But Not Received ​

Pawdo.com does not offer refunds/replacements for orders confirmed as "Delivered" unless the shipping carrier officially confirms:

• Delivery to the incorrect address
• Parcel was lost after delivery

Sellers should direct buyers to contact shipping carriers for delivery proof (GPS coordinates, delivery photos, or signed receipts).

7. Damaged, Missing, or Incorrect Products ​

Pawdo.com provides refunds or replacements for:

• Printing errors, manufacturing defects, or incorrect designs (when correct files were provided)
• Items shipped in incorrect size, color, or product type
• Items damaged during shipping (broken, torn, severely bent)
• Missing items or packaging errors

Note: Minor color and size variations due to the printing process are expected. Size deviations of 1–2 inches may occur.

Required evidence within 60 days from fulfillment:

• Clear photos of the issue
• Visible shipping label with tracking number
• Photos of packaging (particularly if damaged)
• Detailed description of the issue
• Unboxing video (highly encouraged)

Upon verification, Pawdo.com will reproduce items within 2–4 business days or refund the base fulfillment cost to the seller’s Pawdo.com balance.

Important: Pawdo.com’s policy is responsibility-focused: Refunds are provided only for issues clearly caused by our systems, limited strictly to the base fulfillment cost. We are not liable for indirect or consequential losses, including lost profits, brand damage, or customer compensation.

Customer Support ​

For return & refund policy inquiries, please contact us at: [email protected]